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The service industry is a very complex environment. Most of us not only strive to provide the best service possible, it is integrated in our business model as a core component of our business. Providing a consistent professional service and staying agile is a must in order stay competitive. There should be zero room for being complacent. Despite our best efforts, clients will be displeased from time to time. Simply accepting ongoing dissatisfaction as an inevitable part of doing business is bad practice and can have serious negative repercussion. Instead, work at improving how you deal with customers whose experience has been less than satisfactory. It could mean the difference between losing customers permanently or keeping them satisfied – maybe even more committed to doing business with you.

“Quality service starts with reliable people” adorns one the walls of our 5th Avenue office in New York City. We take quality and reliability very seriously. All our employees go through rigorous training periodically to make sure providing excellent customer service is not just a goal, but something we actually accomplish every day. Our employees are even sent for training to countries like China, Turkey, and India to better understand our customers thus enabling us to provide a better service. At MTS, we celebrate the cultural diversity amongst our employees and see it as an asset. Enough bragging about how good we are. So, let’s say we do slip up and the customer is furious. What to do? Below are some key things to keep in mind when dealing with an angry customer. [Read more...]

Cinco de Mayo, or the fifth of May as we say in English, is a celebration held annually on that date in the United States and regionally in Mexico. In Mexico the day is primarily celebrated in the state of Puebla, here the holiday is called El Dia de la Batalla de Puebla (The Day of the Battle of Puebla). In the US, this date is observed as a celebration of Mexican heritage and pride, and to commemorate the cause of freedom and democracy during the first years of the American Civil War. In the state of Puebla, the date is observed to commemorate the Mexican Army’s unlikely victory over French forces at the Battle of Puebla on May 5, 1862 – which means that this year celebrates the 150th anniversary of Cinco de Mayo. Contrary to popular belief, Cinco de Mayo is not Mexico Independence Day, that national holiday is in fact celebrated on September 16.

The Battle of Puebla was important for two primary reasons. First, although considerably outnumbered and less-equipped, the Mexicans defeated a French army that had not been defeated for almost 50 years. Second, it was significant because since the Battle of Puebla, no country in the Americas has been invaded by any other European military force. There are plenty of reasons to celebrate this holiday, and in the spirit of all things Mexican I want to share with you my favorite things that originated in the land of enchantment.

Cinco of My Favorite Things That Originated in Mexico:

1. Chocolate

Everyday we experience how developing technology is changing the environment that we live in. When bright ideas blend with technology and financial sources nothing is impossible, especially when it comes to the architectural and construction industry. We see visible results in the changing landscape. Every building becomes a sculpture in itself. It becomes an attraction rather than an ordinary building, in which it becomes the talk of the town. I believe creativity is the major ingredient for a building or sculpture to be remarkable, unforgettable, and spectacular. As a tourist, I am enthralled by the uniqueness of these sculptures and have found myself needing to captivate them in pictures.

Although I have yet to see the following buildings myself, please embark on this journey with me as I show you my top 7 most unusual and creative buildings I wish to one day see:

1 .Solar Ark:

The Solar Ark located in Gufi, Japan is for sure a crowd stopper. Not only does it captivate with its different look, but it is also environmentally friendly. This is an impressive 630 kW solar-collecting building that kicks off over 500,000 kWh of energy every year. The interesting fact about this building is that it is made out of recalled monocrystalline cells, because of the substandard produced by Sanyo. It can be said that the Solar Ark was born out of a mistake but I guess that in this case it worked out. [Read more...]

There is no denying that we are suckers for Hollywood myths. Tales of legendary underdogs, coming-of-age friendships, fearless crime fighters, and romance in enormous sinking ships have all lured our imaginations to wander worlds of nostalgia or worlds far beyond what many of us can discover on our own. The thing is, as much as society has changed over the years, movie-going remains a constant. Even as technology, the market and newer generations alter our cinema experience forever, we continue to go to the movies.

When projected motion pictures began to publicly weave their way into our culture in the early 20th Century, the world was in midst of wars and financial troubles – the perfect timing for a new pastime. Unlike the small screen, and nowadays also the tiny screen, the big screen allows us to take a vacation from our own lives, at least figuratively, even if for a few hours. This is why the movie industry tries to make it as memorable and as realistic as possible. With endless amounts of camera angles, special effects, images and sounds, the cinema toys with our senses. Consider this, the IMAX has converted the big screen into a massive screen, surround sound has propelled enhanced sound to us from numerous directions, and 3D has visually delivered somewhat of an illusion that we are right there in the middle of it all. Some may be surprised to learn that at one point our sense of smell was even targeted. [Read more...]