About Mahab Rahman

Mahab is an Export Operations Specialist at MTS Logistics, and has been with the company since 2008. He graduated from Baruch College with a BBA in Economics.

Story of Logistics

Logistics is a word that you see most often on the side of trucks. But it has a bigger meaning: the management of the flow of materials through an organization, from raw materials to finished goods. It is to deliver the right product to the right place at the right time. The Oxford Dictionary defines logistics as “the science of movement, supply and maintenance of military forces in the field.”

Logistics might sound a simple enough business of moving things around, but it is growing more complex. Customers are demanding more custom tailored services. Innovative technology and greater use of the internet opens up new ways of passing the information around, Now that companies re-engineered and scrubbed the waste from their assembly lines, logistics seems to get closer attention. Now companies are more demanding, and looking for the right products at the right time, logistics plays a key role in their business plan.

Good logistics can make all the difference to a company’s ability to serve its customers. Besides the primary function of delivering the products, logistics serves many other functions to businesses. [Read more...]

The Battle Between Union Workers and the Shipping Industry

The transportation industry is often considered to be the backbone and lifeline to the economic growth of any country. An efficient transport system is strategic to the growth and sustenance of an economy. The United States Marine Alliance and the International Longshoremen’s Association are some of the big players in this shipping industry with over 15,000 members working in deep sea ports. Labor strikes have always been a reason for concern in the shipping industry, as they cause a lot of inconvenience to the transport system. Even though the laborers have rights that are always considered, respected and protected, when they strike, they end up hurting the economy. One such case is the recent crippling strike by Los Angeles port clerks. At a cost of $1 billion dollars in unprocessed cargo per day, it proved to be yet another blow to an already ailing U.S. economy.

Agriculture is one of those vital sectors in any economy that largely depends on a flexible transport system. It therefore needs a consistent, high-urban and international demand that is well supported by a high volume transport system. As a result of freight strikes, import and export of agricultural goods are hampered, and losses that go with it are usually soaring. An estimated 75% exporters of agricultural products incurred losses during the LA strike as they had to pay for extra storage time at the harbors. Moreover, as the strike continued the exporters suffered more loss due to the deterioration of the goods stored.

Exporters face a monumental challenge when freight strikes take place. [Read more...]

Customer Service Excellence

The service industry is a very complex environment. Most of us not only strive to provide the best service possible, it is integrated in our business model as a core component of our business. Providing a consistent professional service and staying agile is a must in order stay competitive. There should be zero room for being complacent. Despite our best efforts, clients will be displeased from time to time. Simply accepting ongoing dissatisfaction as an inevitable part of doing business is bad practice and can have serious negative repercussion. Instead, work at improving how you deal with customers whose experience has been less than satisfactory. It could mean the difference between losing customers permanently or keeping them satisfied – maybe even more committed to doing business with you.

“Quality service starts with reliable people” adorns one the walls of our 5th Avenue office in New York City. We take quality and reliability very seriously. All our employees go through rigorous training periodically to make sure providing excellent customer service is not just a goal, but something we actually accomplish every day. Our employees are even sent for training to countries like China, Turkey, and India to better understand our customers thus enabling us to provide a better service. At MTS, we celebrate the cultural diversity amongst our employees and see it as an asset. Enough bragging about how good we are. So, let’s say we do slip up and the customer is furious. What to do? Below are some key things to keep in mind when dealing with an angry customer. [Read more...]

Piracy Threat Escalating for the Global Shipping Industry

Piracy is perhaps is one of the biggest concerns for the freight industry, second to the fluctuations in crude oil prices. Liners have implemented many ways of protecting their vessels from pirates, from water cannons to armed guards onboard. Most recently, the killing of two Indian fishermen by Italian marines in international waters off the coast of Kerala has brought this very subject to everyone’s attention. The Italian mariners Salvatore Girone and Massimiliano Latorre (pictured below) were part of the cargo ship’s security team, and are currently being held by the Indian government in a government guest house, in Kochi, India, accused of mistaking the fishing boat for a pirate ship.

The unfortunate killing highlights the need for effective rules governing the use of armed guards on vessels. Examining the issue closely, one can easily recognize that the problem of piracy cannot be solved through onboard deterrence and policing actions by naval forces alone, but that an ongoing political solution in Somalia is essential. The stakes are becoming ever-higher in the struggle against maritime piracy. Although incidents in other reaches of the world such as the Gulf of Guinea are escalating, Somalia remains the focal point of global piracy incidents, just as the activities of the Somali pirates focus around what can be described as the world’s most important shipping lanes. According to the International Maritime Bureau’s Piracy Reporting Centre (IMB PRC), worldwide attacks in 2011 numbered 352, of which 199 (56%) took place around the Gulf of Aden and the Indian Ocean, up 57.9% from the 126 attacks in the same region in 2010. Of these attacks, only 24 (12%) were successful, down from 35 (27.8%) the previous year. So far in 2012 there have been 26 Somali incidents, with four hijackings, resulting in 64 hostages being taken. This takes the total number of hostages currently being held by Somali pirates to 177, and 12 vessels. [Read more...]

Current Trends In Ocean Transportation

According to the WTO, in 2004, the value of international trade rose by nearly 21%. This represented the highest growth rate in 25 years. This overwhelming success was partly attributed to the presence of an efficient ocean transportation system, and more specifically, to the current trends taking place within the industry. The following are some of the current trends in ocean transportation.

Supply Chain
Recently the IAS added three new modules to its Dispatch Manager product in a bid to automate the container haulage work order process from creation to proof delivery. The additional modules are meant to enable cargo owners, ocean carriers and motor to connect effectively. [Read more...]